Privacy Policy

Effective Date: 01 January 2025

At Truck And Coach Services Limited, we take your privacy seriously. This Privacy Policy outlines the types of information we collect, how we collect it, why we collect it, and how we store, use, share, and disclose your personal information. Please read this policy carefully to understand how we handle your data. By using our website, you consent to the practices described in this Privacy Policy.

What Type of Information Do We Collect?

We may collect the following types of information:

Personal Identifiable Information: This may include your name, address, email address, phone number, employment details, NZBN, occupation, and other contact details.
Vehicle Details when carrying out repairs and services: This may include vehicle identification number, products, parts or services sold to you, hours sold, and other details about your vehicle and data from your vehicle’s computer.
Non-Personal Information: We may collect information such as your IP address, browser type, operating system, and browsing behaviour.

How Do We Collect Information?

We collect information in the following ways:

Directly from You: When you provide your information by filling out forms on our website, contacting us, or subscribing to our newsletter. We collect your information only by lawful and fair means. Providing these details will always be optional for you. However, some services may not be available to you if you chose not to provide it.
Automatically: We collect certain information automatically through cookies and similar tracking technologies when you visit our website. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Why Do We Collect Such Personal Information?

We collect your personal information for the following purposes:

Communication: To respond to your inquiries, send updates, provide goods or services or both, and provide customer support.
Improvement: To improve our website, products, and services based on your feedback. We may use customer information for the purpose of business analytics, analysis and market research.

How Do We Store, Use, Share, and Disclose Your Personal Information?

Storage: We store your personal information securely, and access is restricted to authorised personnel only. We will hold your personal information in a physical form (such as a paper file), in electronic form (such as on a computer database) or a combination of both physical and electronic form.
Usage: We use your personal information for the purposes stated when it was collected, and as required by law.
Sharing and Disclosure: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties agree to keep your information confidential.

How (and If) Do We Communicate with Site Visitors?

We may communicate with site visitors through email or other contact information provided. We may send updates, respond to inquiries, and provide information related to our products and services.

Is Our Service Targeting and Collecting Information from Minors?

Our services are not intended for minors. We do not knowingly collect information from individuals under the age of 18. If you believe a minor has provided us with their personal information, please contact us, and we will take appropriate action to remove this information from our records.

How Do We Use Cookies and Other Tracking Tools?

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us collect data and provide a more personalized user experience. Here's how we use cookies:

Website Functionality: We use cookies to ensure that our website functions correctly, such as maintaining your session and enabling you to log in to your account.
Analytics: Cookies help us analyse how users interact with our website. We collect data on page views, time spent on pages, and other visitor behaviour to improve our content and user experience.
Marketing and Advertising: Cookies assist us in delivering relevant marketing and advertising content. We may use them to understand your interests and provide you with targeted advertisements.
Third-Party Cookies: We may allow third-party services to place cookies on our website. These cookies are subject to the policies of the third parties and may be used for purposes such as analytics, advertising, and social media integration.

You can control how cookies are used on your device through your browser settings. If you wish to block or delete cookies, you may do so, but it could affect your ability to use certain features of our website.

By continuing to use our website, you consent to our use of cookies and tracking tools as described in this Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact us at info@tncservices.co.nz.